In arbitration, the parties bring their case before an arbitrator who will review the claim and make a decision. Arbitration decisions are binding on the manufacturer as soon as they have been accepted by the consumer. Arbitrators are attorneys and/or dispute resolution experts trained under the Magnuson-Moss Warranty Act, the California Lemon Act, and the specific rules and guidelines of the BBB Auto Line program. The BBB Auto Line program provides arbitration to vehicle owners and manufacturers to resolve disputes with vehicles under the state`s Lemon Act. How the BBB Auto Line process works: English; Spanish (Español) (Please contact ACP or BBB Auto Line for more information.) To apply online for the BBB Auto Line Arbitration Program, please visit www.bbb.org/autoline/ BBB Auto Line is a free service for vehicle owners with warranty disputes.